Outpatient Pharmacy - VA Northeast Ohio Healthcare System
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA Northeast Ohio Healthcare System

Veterans Crisis Line Badge
My HealtheVet badge

Outpatient Pharmacy

My HealtheVet logoThe Facility VAMC pharmacies process thousands of prescriptions daily. Many prescriptions are filled by the Central Mailout Pharmacy (CMOP). Prescriptions may be refilled by phone or the Internet on My HealtheVet.

Internet Refill

Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user ID and password to log in. If you do not have one, you can easily get one by registering online at www.myhealth.va.gov. You can speak to one of our MyHealtheVet In-Person Authenticators for training and assistance with My HealtheVet. Renew many VA prescriptions online. Send a Secure Message to your VA doctor using My HealtheVet. First, upgrade your account with in–person authentication at a local VA health care facility.

Refill Policy

Order refills through one of the following options:

  • My HealtheVet at www.myhealth.va.gov
  • VA Auto phone at (800) 379-8387 (the automated telephone refill system)
  • Regular mail (mail your refill form to the pharmacy at least two weeks before your supply runs out to allow for processing time.)

Refills at the Pharmacy

All Veterans are encouraged to refill their prescriptions by phone or Internet. Outpatient Pharmacy Services are available Monday through Friday at all locations. See the contact page for specific hours. The Pharmacy is closed for major holidays. Our Pharmacy service cannot issue medications or supplies prescribed by private doctors. We fill only those written by VA or Fee Basis doctors.

Prescription Co-Payment

You may be charged a copay for your prescriptions. That depends on your current income and your level of service connection. If you have any questions, please call customer service at 800-379-8387.

New Prescriptions

New prescriptions are filled at the Outpatient pharmacy for immediate pick-up. For non service-connected Veterans, there is a required $8.00 co-payment for each 30-day supply of medication. For those Veterans who are less than 50% service-connected, there is no co-pay for prescriptions that are for a service-connected condition. For Veterans who have a service-connected condition of 50% or more, there is no copay. Please note that only NEW prescriptions are filled at the Outpatient pharmacy for immediate pick-up. Refills are mailed to patients.

We do not automatically refill prescriptions.

A medication prescription is void after one year no matter the number of refills remaining. Controlled substances refills are void after six months from date of issue. Certain controlled substances (Schedule II - for example: Percocet, Morphine), require a new written prescription for each refill. New prescriptions may be picked up at the pharmacy or mailed to your home.

For detailed information regarding prescription refills, download our Prescription Refill Brochure.

Drug Information

If you have an unwanted effect from a medication, call your physician, pharmacist, or nurse right away.

Please visit My HealtheVet for information about any prescription you may be taking. You can also visit the VA National Formulary web site for drug information.

Pharmacy Links

Related Links

Contact Info


  • First floor

Contact Number(s)

  • 800-379-8387

Hours of Operation

  • Mon-Fri 8:00am-4:30pm