Customer Service - VA Northeast Ohio Healthcare System
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VA Northeast Ohio Healthcare System

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Customer Service

Patient Representatives

Our highly-skilled Patient Advocates and Patient Relations Assistants are eager to help you with your concerns in a timely manner. The Patient Advocate serve as liaisons between patients and the medical center and can act on the patient's behalf and help patients understand their rights and responsibilities. Our Patient Advocates are conveniently located on the first-floor hallway, just before the Veterans Canteen store, in rooms 1-C345, 1-C346, 1-C347, 1-C348 and the A level of Cares Tower, in room 1B-123, just off the nursing station.

Charles Calhoun, Patient Experience Coordinator

Charles Calhoun

Patient Experience Coordinator
216-791-3800 Ext. 61700

Cindy Gammella, Patient Advocate

Cindy Gammella

Patient Advocate
216-791-3800 Ext. 61700

Jamie Coleman, Patient Advocate

Jamie Coleman

Patient Advocate
216-791-3800 Ext. 61700

Keith Dixon, Patient Advocate

Keith Dixon

Patient Advocate
216-791-3800 Ext. 61700

Tara Wallace, Patient Advocate

Tara Wallace

Patient Advocate
216-791-3800 Ext. 61700

Florenza Lee, Patient Advocate

Florenza Lee

Patient Advocate
216-791-3800 Ext. 61700

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the Veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

Bruce Kafer, Minority Program Manager

Bruce Kafer

Minority Program Manager
216-791-2300 Ext. 66601

Jeffrey Sedlak, LISW-S, Prisoner of War Representatives

Jeffrey Sedlak, LISW-S

Prisoner of War Representatives
216-791-3800 Ext. 65375

Robert Rood, Transition Care Management Program

Robert Rood

Transition Care Management Program

For a listing of additional contacts, please visit our phone directory.

The Louis Stokes Cleveland VA Medical Center strives to always provide the highest quality of care to the Veterans of our nation who call Cleveland home. We recognize there may be times when a patient or family member has an issue which requires our attention. The best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Service Partners

No matter which service you visit when you come to the Louis Stokes Cleveland VA Medical Center, you will always be able to find one of our many service partners. The service partner can address and resolve your concern at the point of contact.

Returning Combat Veterans

We are grateful to the men and women who risk their lives to fight terrorism in Afghanistan, Iraq and many other places around the world.  If you have served in:

  • Operation Enduring Freedom,
  • Operation Iraqi Freedom 
  • Operation New Dawn

and have any inquiries about our health care services, please contact us our OIF/OEF/OND Outreach Contacts 

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Quick cards

During your stay, you may receive a 'quick card.'  This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Patient Healthcare Survey

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.