Current Operating Status - VA Northeast Ohio Healthcare System
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VA Northeast Ohio Healthcare System

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Current Operating Status

Situation Update

As of Friday, March 26, 2021 9:18 AM EDT

DATE:  November 20, 2020
FROM:  Executive Director
SUBJECT:  VANEOHS COVID-19 Status
TO:  VANEOHS Employees, Veterans, Contractors & Visitors

ACCESS:

  • Access to VANEOHS facilities is limited to on-duty employees, Veterans with a scheduled appointment or those going to the emergency room, and approved visitors and contractors.
  • Access is limited to one main entrance for all facilities with the exception of an employee entrance for the Cleveland VA Medical Center from 6 a.m. to 6 p.m.
  • The Cleveland VA Medical Center’s CARES Tower entrances are closed.
  • The Cleveland VA Medical Center’s Emergency Department entrance is for ambulance and patient drop-off only.
  • Persons entering/re-entering facilities consent to medical screening by staff. Refusal of consent to the medical screening is basis for denial of admittance. 
  • Non-healthcare masks are required upon entering facilities.


VISITATION:

  • Visitors who screen positive for COVID-19 symptoms or exposures will not be allowed.
  • Visitors under the age of 18 will not be allowed.
  • No Visitors for long term care residential units and those in CARES Tower, except in a compassionate care situation as deemed appropriate by the Veteran’s medical team. If deemed appropriate by the medical team, no more than two (2) visitors per-patient at a time.
  • No visitation for acute inpatients except for in a compassionate care situation.
  • Visitation is not allowed for COVID-19 Positive patients. Virtual methods of communication will be offered.    
  • For outpatient appointments and outpatient procedures companions are encouraged to remain in their vehicles or outside the building for the duration of the Veteran’s appointment/procedure. Attempts will be made to connect companions to the appointment remotely through video or phone. If the Veteran requires a companion’s assistance, one (1) companion will be allowed access to the building after passing screening but will not be able to go into the treatment room or to the patient room/floor unless clinically indicated and necessary.


DELIVERIES:

  • Deliveries of essential items are permissible for inpatients.  Nursing units will be responsible for coordinating pick-up of these items with the family and wiping down electronic devices prior to delivering to patients.

Jill K. Dietrich, JD, MBA, FACHE
Executive Director        

Facility Status

Parent Facility
Louis Stokes Cleveland VA Medical Center Normal Hours
Outpatient Clinics
Akron, Ohio Notice
We are experiencing a higher than usual call volume. We apologize for the inconvenience. Please be patient with possible telephone service interruptions.
East_Liverpool, Ohio (Calcutta) Normal Hours
Canton, Ohio Normal Hours
Lorain, Ohio Normal Hours
Mansfield, Ohio Normal Hours
New Philadelphia, Ohio Normal Hours
Willoughby, Ohio Normal Hours
Parma, Ohio Notice
We are experiencing a higher than usual call volume. We apologize for the inconvenience. Please be patient with possible telephone service interruptions.
Ravenna, Ohio Normal Hours
Sandusky, Ohio Normal Hours
Warren, Ohio Normal Hours
Youngstown, Ohio Notice
We are experiencing a higher than usual call volume. We apologize for the inconvenience. Please be patient with possible telephone service interruptions.

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: (888) 838-6446
  • Change Your Appointment: (216) 791-3800, Press 2
  • Media Inquiries: (216) 791-3800 ext. 64964
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: (216) 791-3800 ext. 64444
  • Pharmacy Refill: (800) 379-8387
  • Staff Locator: (216) 791-3800, Press 0
  • Telephone Care: (888) 838-6446
  • Suicide Prevention: (800) 273-8255
  • Health Resource Center, Veteran Employee Operations: (800) 507-4571