Outpatient Pharmacy
Outpatient Pharmacy Services are available Monday through Friday at all locations.
See the contact page for specific hours.
The Pharmacy is closed for major holidays.
Our Pharmacy service cannot issue medications or supplies prescribed by private doctors.
We fill only those written by VA or Fee Basis doctors.
Prescription Co-Payment
You may be charged a copay for your prescriptions.
That depends on your current income and your level of service connection.
If you have any questions, please call customer service at 800-379-8387.
New prescriptions
New prescriptions are filled at the Outpatient pharmacy for immediate pick-up.
For non service-connected veterans, there is a required $8.00 co-payment for each 30-day supply of medication.
For those veterans who are less than 50% service-connected, there is no copay for prescriptions that are for a service-connected condition.
For veterans who have a service-connected condition of 50% or more, there is no copay.
Please note that only NEW prescriptions are filled at the Outpatient pharmacy for immediate pick-up.
Refills are mailed to patients.
Refill Policy
Order refills through one of the following options:
- My Healthy Vet at www.myhealth.va.gov¹
- VA Auto phone at (800) 379-8387 (the automated telephone refill system)
- Regular mail (mail your refill form to the pharmacy at least two weeks before your supply runs out to allow for processing time.)
We do not automatically refill prescriptions.
A medication prescription is void after one year no matter the number of refills remaining.
Controlled substances refills are void after six months from date of issue.
Certain controlled substances (Schedule II - for example: Percocet, Morphine), require a new written prescription for each refill.
New prescriptions may be picked up at the pharmacy or mailed to your home.
If you have an unwanted effect from a medication, call your physician, pharmacist, or nurse right away.
For detailed information regarding prescription refills, download our Prescription Refill Brochure.
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