Cleveland VA Medical Center strives to always provide the highest quality of care to the veterans of our nation who call Cleveland home.
We recognize there may be times when a patient or family member has an issue which requires our attention.
Because the best time to let us know of any concern or question is at the time it happens —
so we can resolve it as quickly as possible — we have established several programs to assist you.
Service Partners
No matter which service you visit when you come to Cleveland VA Medical Center,
you will always be able to find one of our many service partners.
The service partner can address and resolve your concern at the point of contact.
Patient Representatives
Cleveland VA Medical Center has on staff highly-skilled patient representatives and patient relations assistants
who are eager to help you with your concern in a timely manner.
The Patient Representatives —
- serve as liaisons between patients and the medical center
- act on the patient's behalf
- help patients understand their rights and responsibilities
At the Wade Park Campus, our patient representatives
are located in the connecting corridor
between the main hallway on the first floor,
just off the Atrium elevators in the in room 1B-122.
Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.
Quick cards
During your stay, you may receive a 'quick card'. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.
You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.
Patient Healthcare Survey
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
|
