United States Department of Veterans Affairs
United States Department of Veterans Affairs

Louis Stokes Cleveland VA Medical Center

About the Louis Stokes Cleveland VA Medical Center

The Cleveland VA Medical Center Center provides both inpatient and outpatient health care services at two facilities located in Cleveland (Wade Park) and Brecksville, Ohio. There are also 12 Community Based Outpatient Clinics with Northeast Ohio.

The Wade Park Campus is classified as a Level 1 (the most complex) type of medical facility because of the range of available services. It is a teaching hospital with full service patient care, as well as education & research center.

The Brecksville Campus includes extended care rehabilitation, general nursing home, center for psycho-geriatric care and a domiciliary for the homeless. The campus hosts a training facility of the VA’s Employee Education System and National Training Center.

Mission

icon of Abraham Lincoln "To care for him who shall have borne the battle and for his widow and his orphan"
- Abraham Lincoln

The Mission of the VA is to serve America's veterans and their families with dignity and compassion and to be their principle advocate in ensuring that they receive the care, support & recognition earned in service to this nation.

Medical - To ensure that quality medical care is provided on a timely basis within the law to all authorized veterans.

Customer Service

  1. Staff Courtesy

    2. We maintain a healthcare environment where all veterans, their families and significant others are treated with courtesy and dignity throughout every aspect of their treatment.

  2. Timeliness

    3. We provide veterans with timely and convenient access to healthcare.

  3. One Provider

    4. One health care team will be in charge of each veterans care. Respect for patients preference. We involve veterans, their families and significant others in decisions about their health care.

  4. Physical Comfort

    5. We will strive to meet the veterans pain management and physical comfort needs.

  5. Emotional Needs

    6. We provide support to meet veterans emotional needs.

  6. Coordination of Care

    7. We take responsibility for providing seamless coordination of veterans care within VA offices, as well as non-VA facilities and organizations.

  7. Patient Education

    8. We provide written and oral information and education about veterans health care that all veterans, their families and significant others will understand.

  8. Family Involvement

    9. We will provide the opportunity to involve veterans families and significant others in their care when appropriate.

  9. Transition

    10. We will provide a smooth transition between veterans inpatient and outpatient care.

  10. Specialty Care

    11. We provide the veterans with timely and convenient access and referral to necessary specialist health care.

  11. Pharmacy Service

    12. We provide veterans with timely and convenient access to pharmacy services both at the facility and through the Consolidated Mail Outpatient Pharmacy.

About this Medical Center

About this Facility
Leadership
Affiliations and Education
Accreditations and Achievements
About VA Research

Wade Park

Cleveland VA Medical Center
(Wade Park Campus)
10701 East Boulevard
Cleveland, OH 44106
Phone: (216) 791-3800



Brecksville

Cleveland VA Medical Center
(Brecksville Campus)
10000 Brecksville Road
Brecksville, OH 44141
Phone: (440) 526-3030


Related Links

Visitor Information
VA Facility Locator & Directory¹

¹ These links will take you an official Department of Veterans Affairs website. However, these Websites are outside of the Cleveland VA Medical Center Website.

Patient Satisfaction

Your satisfaction as a patient is one of our top priorities. When you receive care through our medical center, you will find patient satisfaction cards, or Quick Cards, where you can rate how well we are doing. Our Quick Card results show where we are doing great and where we will strive to make it better. Our goals for your satisfaction are driven on these concepts:

  • Satisfaction - Exceed veteran, family and employee expectations
  • Healthy Communities - Optimize the health of the VA community
  • Access - Provide easy access to care, expertise & knowledge
  • Function - Restore, preserve & improve veteran's function
  • Cost Effectiveness - Optimize resources to benefit veterans
  • Quality - Put Quality First!

Values

Doing things right and doing right things!

We have established the Compliance and Business Integrity (CBI) Help line in an effort to correct and prevent business errors, thereby assuring that we are serving you ethically and being good caretakers of our community resources.

Example of where CBI can make a difference include patient registration, medical records, billing, and patient referrals.

Community-Based Outpatient Clinics

The Cleveland VA Medical Center serves veterans in northeastern Ohio. In addition to our two medical centers, we offer a number of services to our patients in thirteen community-based outpatient clinics. —


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